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Frequently Asked Questions

About this service
How does it work?
Registration
Why do I have to provide my email address?
I am concerned about my privacy. Will anyone know what my email address is?
The information or images that I had entered during registration have been changed/deleted. Why?
Will I be able to modify the information that I entered during registration?
Will I be able to delete my profile if I decide it?
I have registered but have not received my activation email. What can I do?
About your profile/account
How do I edit my profile?
How do I add my picture(s)?
How do I upgrade my membership/become a Premium Member?
How do I delete my profile/account?
Login/Logout
How do I login?
How do I logout?
I am using the AOL (America Online) web browser. I can't log in or stay connected to my account. What is the problem?
Are you having some login problems after having registered and activated your account? Have you entered your correct username and password but keep getting sent back to the Login page?
Why am I getting logged out automatically?
I can not remember my password.
It has been a long time since I registered and visited this site last and now I can not login anymore.
Mailbox/Messages
How do I send a message to a member?
I am receiving too many messages. What can I do?
I had told X that I was not interested but he/she keeps on sending me messages. What can I do?
I had blocked X. How do I unblock him?
I send a message to X. Can I find out if X had read the message?
I had received a message from a member a while ago. Now I can not see it in my mailbox. What happened to it?
Will somenone know when a message was sent to him/her?
I sent a message to X but I have not received any response. I really want to communicate with X. What can you do to help me?
Can you give the email address of X so that I can contact him/her directly through his/her email address? Please?
Oops!! I have deleted a message by accident. Can you retrieve it for me?
The question that I have is not listed here
If you have a question to ask that is not listed here, please click here to contact us.


About this service
How does it work?
Very easy. You register for free. After the registration, an activation code is sent by email to the email address you provided. Simply open the email from us and click on the link provided in the email to automatically activate your account. A free profile is then created with the information you had entered during registration. Once your account is activated, you can then login using the username and password you had chosen during registration.
You can send messages to "Premium Members" for free. A "Premium Member" is a member with a paid membership. To be able to contact other members that are NOT "Premium Members", you have to be a "Premium Member". In summary, to be able to contact anyone, either you or that member has to be a Premium Member. A "Premium Member" indication is displayed on each Premium Member profile.
By becoming a Premium Member, you will be able to contact all members and also allow any member to be able to contact you. The cost for Premium Membership is very low. To become a Premium Member, you first need to register and activate your free profile, then logon to your account to upgrade your membership. You will be given the option to either pay by credit card or mail your payment.
When you send a message to a member, the message does not go directly to his/her email address but rather to an internal messaging system. An email is sent to the member to whom you had sent a message to notify him/her that he/she has received a new message and must login to their account to read it.
We do not provide any email address to any member. All email addresses are confidential and will never be given to other members.
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Registration
Why do I have to provide my email address?
You provide your email address so that we can send you an activation code and also notify you when someone sends you a message. Your email address will not be given to any member.
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I am concerned about my privacy. Will anyone know what my email address is?
No. No one will know what your email address is. This service uses a private messaging system and we do not reveal the email address of any member. It is entirely up to you to decide whether or not you want to tell a particular member what your email address is. We do not take part in that.
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The information or images that I had entered during registration have been changed/deleted. Why?
We reserve the right to delete/modify any profile that you do not follow our guidelines. Typically, any picture that is not of yourself will be deleted. Any nude/pornographic picture will be deleted. If you have used indecent or strong sexual language, your profile may be deleted/edited. If you have entered your personal contact information, your profile will be deleted.
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Will I be able to modify the information that I entered during registration?
Yes. When you log in, you'll have access to the My Account section where you will be able to modify your profile.
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Will I be able to delete my profile if I decide it?
Yes. When you log in, you'll have access to the My Account section where you will be able to modify/delete your profile.
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I have registered but have not received my activation email. What can I do?
Please check your Bulk or Junk mail folder to see if the activation email was not sent there. If you want to receive our emails in your Inbox, please add our email address messenger@muslimmarriagesite.com to your address book. If you have not received the activation email at all, add our email address messenger@muslimmarriagesite.com to your address book and register again.
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About your profile/account
How do I edit my profile?
You have to be logged in first. Click on the My Account link (this link only appears if you are logged in) on the menu bar at the top of the page. Then click on "Modify profile" to modify your profile.
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How do I add my picture(s)?
You have to be logged in first. Click on the My Account link (this link only appears if you are logged in) on the menu bar at the top of the page. Then click on "Modify profile" to add your pictures. Only descent pictures of yourself are allowed. Please do not add pictures that feature nudity, pictures where you are not shown, cartoon pictures, etc... Your profile may be deleted if you do.
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How do I upgrade my membership/become a Premium Member?
You have to be logged in first. Click on the My Account link (this link only appears if you are logged in) on the menu bar at the top of the page. Then click on "Upgrade Membership" to upgrade your membership. Please note that the "Upgrade Membership" link only appears if you are not a Premium Member. If you are already a Premium Member and your premium membership has not expired yet, you would have to wait until it expires in order to renew your Premium Membership.
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How do I delete my profile/account?
You have to be logged in first. the My Account link (this link only appears if you are logged in) on the menu bar at the top of the page. Then click on "Delete account" to permanently remove your profile and cancel your account.
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Login/Logout
How do I login?
You have to be registered and have activated your account using the activation code that was sent to your email address. Once this is done, you can login from the Home page or the Login page by simply entering your username and password you provided during registration.
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How do I logout?
On the top menu, click on "Logout". This link will be visible only if you are logged in.
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I am using the AOL (America Online) web browser. I can't log in or stay connected to my account. What is the problem?
Some login problems have been reported when some versions of the AOL web browser are used on this site. In order to prevent the login problems, please use AOL to connect to the internet but after you are connected to the internet, use a different web browser (such as Internet Explorer or Netscape which you can just launch afterwards if any of them is already installed in your computer) to go to our site. If after using Internet Explorer or Netscape you are still having trouble logging in, please read the answer to the next question.
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Are you having some login problems after having registered and activated your account? Have you entered your correct username and password but keep getting sent back to the Login page?
If you have already registered and activated your account, you must be able to login using the username and password you provided during registration.
Passwords are case-sensitive, so make sure you follow the proper case when entering your password.
If you keep getting sent back to the Login screen after you have entered your correct username and password, try the following:
- Delete all your internet browser's cookies and clear its cache (for Internet Explorer, go to Tools > Internet Options and click on Delete Cookies, Delete Files, Clear History). Reboot your computer and try logging in again. If this does not work, try the next step.
- If deleting the cookies and clearing the cache did not work, your internet browser may need to be configured to accept cookies from this website. Click below on the name and version of the internet browser that you are using to find out how to configure it to accept cookies (If you don't know your browser's version, click on "Help" or "?" in the menu on the top of your screen and then click on "About ".)
Internet Explorer 4 and 5
Internet Explorer 6
Netscape 4
Netscape 6
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Why am I getting logged out automatically?
For your privacy, you will be automatically logged out after a certain amount of time has passed where no access to our pages was detected.
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I can not remember my password.
Click here to receive your password in your email address that you provided during registration. This link is also available in the login page.
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It has been a long time since I registered and visited this site last and now I can not login anymore.
If you have not logged on to the site after a very long period of time, we may decide to delete your account.
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Mailbox/Messages
How do I send a message to a member?
Click on the member name to view his/her profile. Once you are in the profile page for that member, you can click on the "Send a message" button to send him/her a message. Either you or the person you are trying to contact must be a Premium Member.
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I am receiving too many messages. What can I do?
You can set up your message filter options by going to Mailbox and then "Options" to specify which type of members may send messages. For example, if you want to receive messages ONLY for members between the ages of 40 and 50, you can set up your filter parameters as such. This will block any member younger than 40 or older than 50 to send you messages.
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I had told X that I was not interested but he/she keeps on sending me messages. What can I do?
You can block X from sending you any more messages by going to his/her profile and clicking on "Block this member" to prevent X from writting to you.
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I had blocked X. How do I unblock him?
You can unblock X by going to Mailbox and then "Options". Remove him/her from your list of blocked members.
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I send a message to X. Can I find out if X had read the message?
Yes, you can. Just go to Mailbox and clik on "Sent messages" to see all the messages you have sent and whether or not they have been read by their recipient. Please note that if X has read and then deleted your message, the message you sent will not be visible in "Sent messages".
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I had received a message from a member a while ago. Now I can not see it in my mailbox. What happened to it?
Messages older than 60 days are automatically deleted. Also, messages from members who have deleted their account/profile are also automatically deleted. It is recommended that you copy/print the messages that you want to keep or that are important.
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Will somenone know when a message was sent to him/her?
An email is automatically generated and sent to the recipient's email address that he/she provided during registration to notify him/her that he/she has received a new message.
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I sent a message to X but I have not received any response. I really want to communicate with X. What can you do to help me?
Absolutely nothing. Sorry. It is entirely up to any member to decide whether or not he/she wishes to reply to a message.
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Can you give the email address of X so that I can contact him/her directly through his/her email address? Please?
No way. Forget about that.
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Oops!! I have deleted a message by accident. Can you retrieve it for me?
No. Messages that you delete are permanently erased from our database. There is absolutely no way to retrieve them.
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The question that I have is not listed here
If you have a question to ask that is not listed here, please click here to contact us.
Please fill out the form below with your question.
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